Privacy Policy
Information We Collect
Urban Spoke Supply collects information you provide directly to us, such as when you create an account, make a purchase, request customer support, or communicate with us. This includes your name, email address, phone number, shipping address, payment information, and any other information you choose to provide.
We also automatically collect certain information about your device and usage of our website through cookies, web beacons, and similar technologies. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, respond to your comments and questions, and communicate with you about products, services, and events.
We may also use your information to personalize your experience, analyze usage patterns, detect and prevent fraud, and comply with legal obligations. Your information helps us recommend products that match your bicycle model and commuting needs.
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our website, conducting business, or serving you.
We may also disclose your information if required by law, to protect our rights or property, to enforce our terms of service, or in connection with a business transfer such as a merger or acquisition.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure socket layer (SSL) technology, and regular security assessments.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to provide personalized content and advertisements. You can control cookie settings through your browser preferences.
Our website uses essential cookies for basic functionality, performance cookies to analyze usage, and preference cookies to remember your settings. Third-party cookies may be used for analytics and advertising purposes.
Your Rights and Choices
You have the right to access, update, or delete your personal information. You may also opt out of certain communications from us and request that we limit the use of your information for marketing purposes.
If you are a resident of the European Union or other jurisdictions with applicable data protection laws, you may have additional rights including the right to data portability and the right to object to processing.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including Japan and other countries where we or our service providers operate. We ensure appropriate safeguards are in place for such transfers.
When transferring data internationally, we comply with applicable data protection laws and use standard contractual clauses or other approved mechanisms to protect your information.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your account plus a reasonable period thereafter.
Transaction records and customer support communications may be retained for longer periods to comply with legal obligations and resolve disputes.
Children's Privacy
Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.
Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can delete the information.
Third-Party Links and Services
Our website may contain links to third-party websites or services that are not owned or controlled by Urban Spoke Supply. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
Integration with third-party services such as payment processors and shipping providers is governed by their respective privacy policies and terms of service.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
Your information will remain subject to the privacy policy in effect at the time of collection, unless you consent to a new privacy policy.
Legal Compliance and Law Enforcement
We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We may also disclose information to protect our rights, property, or safety, or that of our users or the public.
We will make reasonable efforts to notify you of such disclosures unless prohibited by law or court order.
Updates to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date.
Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.
Contact Information
If you have any questions about this privacy policy or our privacy practices, please contact us at info@inriverofwoods.com or +81 6-6944-7111. You may also write to us at our business address in 2-2-22 Shiromi, Chuo-ku, Osaka City, Osaka Prefecture, 540-0001.
We will respond to your inquiries within a reasonable timeframe and work to resolve any privacy concerns you may have.